Please contact the stores where the purchase was made. The store is responsible at all times for any queries relating to the payment and fulfillment of your order. Their contact details should be displayed on their website, on the store purchase receipt, and on the transaction confirmation email. 

As a Payment Service Provider, we only provide stores with the ability to accept card payments securely over the Internet. We do not handle the goods and we are not authorized to cancel orders or give refunds.